At ElessiStore.com, we are committed to providing exceptional customer service to ensure your shopping experience is smooth, secure, and enjoyable. If you have any questions, concerns, or need assistance, we’re here to help.
1. Contact Us
Feel free to reach out to our customer service team for any inquiries:
- Email: [email protected]
- Address:
Elessi Store
86 Mill Hill Rd
London W3 8JJ
UK
Our customer support hours are:
- Monday–Friday: 9:00 AM – 6:00 PM (GMT)
- Saturday: 10:00 AM – 4:00 PM (GMT)
- Closed on Sundays and public holidays.
2. Frequently Asked Questions (FAQs)
For quick answers, check our FAQ page to find solutions to common queries regarding:
- Placing an order
- Delivery and shipping
- Returns and refunds
- Payment options
3. Support for Orders
- Order Status: Track your order with the tracking link provided in your shipping confirmation email.
- Order Issues: If there are issues with your order (e.g., incorrect item or damage), please contact us immediately with your order details.
4. Returns & Refunds
If you’re not satisfied with your purchase, visit our Order & Returns page for details on our return and refund policy. We’ll work with you to resolve the issue quickly.
5. Feedback and Suggestions
Your feedback is important to us! Let us know how we’re doing or share suggestions for improvement by emailing us at [email protected].
6. Technical Support
If you encounter any technical issues with our website or have difficulty placing an order, please contact us, and we’ll assist you as soon as possible.
Thank you for shopping with ElessiStore.com. We’re here to make your experience enjoyable and worry-free!
